GSI - GLOBAL SERVICES INTERFACE

Your best assistant

Please, spend some time to get familiar with GSI and test our services. You will feel that this will be the minimum standard that any competitor will need to grant you to leave us! This will be also our best grant that most of our competitors will not be able to supply the same ideal combination among:

• Best organization and quality
• Efficient timing
• Affordable pricing
• Warm and customized welcome and customers' service
• Simple and innovative, in a complex and ever changing environment
• Succesful problem solving, escalations and quality assurance process

HUMAN RESOURCES AT THE CENTRE OF YOUR COMPETITIVE ADVANTAGES

Created to evolve

CRM - ERP Design deriving from international and multi-disciplinary and daily operations experience; created since its birth to EVOLVE daily, following the principle of the ‘six sigma’ theory of Toyota to reduce mistakes, allow to each employee and contractor of the network to propose proactively at anytime improvements by the internal ‘web-ticketing’ system, which allows the management to evaluate daily any proposal and escalate the same for immediate development or update. The system is in this way improving every day and at the same allowing the rewarding of the best advisors, increasing motivation and quality at the same time!

UNBELIEVABLE BUSINESS INTELLIGENCE

Celebrate success

Internal or external Clients of the company are assisting to an hystorical change of the work philosopy : the system is telling the operator what to do and when and not the opposite ! Human mistakes possibilities are drastically reduced, by audio, video and IT system warning messages, celebrating success and positively blaming mistakes, transforming the same in opportinities of improvement!

CONTROL, EVALUATION AND PROFITABILITY IN REAL TIME

Incentivate high performers

Each Operator is forced daily to confirm or estimate how much time has been dedicate to billable or non billable activity, and to detail for each of the two possibilities, which kind of activity has been supplied, in favor and by order of whom, for how long. In this way by the pre-filled system tables, the system can identify pricing, fix and variable cost and rough profitability per each task, project, activity, cost center, person, team, worksite, unit, department etc. and create automatically standard reports, which can be entered in the ‘monthly management control/ dashboard panel’, to satisfy any more customized desired level of control. This will allow of course periodically also any comparison among different resources, or resources with similar activities or workloads or charges, to fasten the process of identification of the ‘rotten apples’, allowing the management to improve the turnover efficiency and positive working climate, incentivating high performers!